Return & Refund Policy (Jewellery Products)

We value our customers and strive to ensure complete satisfaction with every purchase. Please read our Return & Refund Policy carefully before placing an order.

Eligibility for Returns

• Returns are accepted only for damaged, defective, or incorrect items received.
• Requests must be raised within 48 hours of delivery.
• The product must be unused, unworn, and in original condition, including original packaging, tags, and invoice.
• Due to hygiene and safety reasons, used or altered jewellery is not eligible for return.

Non-Returnable Items

• Customized or personalized jewellery
• Earrings and piercing jewellery (for hygiene reasons)
• Items purchased during clearance or sale events (unless damaged or defective)

Return Process

• Customers must contact customer support within 48 hours of receiving the product.
• Clear images or videos of the product showing the issue may be required for verification.
• Once the return request is approved, return instructions will be shared.
• Products returned without prior approval may not be accepted.

Refund Policy

• Refunds are processed only after the returned product passes quality inspection.
• Approved refunds will be credited to the original payment method.
• Refund processing may take 7–10 business days after approval, depending on the payment provider.
• Shipping charges (if any) are non-refundable, unless the return is due to our error.

Replacement Policy

• In cases of damaged or defective products, customers may opt for a replacement instead of a refund, subject to stock availability.
• If a replacement is unavailable, a refund will be issued.

Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once the order is shipped, cancellation requests will not be accepted.

Customer Support

For any questions, concerns, or return requests, please contact:

fabrietys@gmail.com