Shipping Policy
We aim to deliver your jewellery safely and in a timely manner. Please review our shipping policy below for complete details.
Order Processing
- Orders are processed within 1–3 business days after successful payment.
- Orders are not processed or shipped on Sundays or public holidays.
- Once an order is dispatched, tracking details will be shared (if applicable).
Shipping Timeline
- Domestic orders: Estimated delivery within 4–8 business days after dispatch.
- International orders: Estimated delivery within 10–15 business days, depending on the destination and customs clearance.
- Delivery times may vary due to unforeseen circumstances such as weather, logistics delays, or customs procedures.
Shipping Charges
- Shipping charges (if applicable) are calculated at checkout and are non-refundable.
- Any additional customs duties, taxes, or import charges for international shipments are the responsibility of the customer.
Delivery Guidelines
- Please ensure that the shipping address and contact details are accurate at the time of placing the order.
- We are not responsible for delivery delays caused by incorrect or incomplete address details.
- If a delivery attempt fails due to customer unavailability, re-delivery may be subject to additional charges.
Damaged or Missing Packages
- If the package is received in a damaged condition, please notify us within 24 hours of delivery with clear images or videos.
- Any claims raised after this period may not be accepted.
Lost Shipments
- In rare cases of lost shipments, we will coordinate with the shipping partner to resolve the issue.
- Resolution timelines may vary depending on the courier investigation process.
Customer Support
For shipping-related queries or assistance, please contact:
fabrietys@gmail.com