Shipping Policy

We aim to deliver your jewellery safely and in a timely manner. Please review our shipping policy below for complete details.

Order Processing

• Orders are processed within 1–3 business days after successful payment.
• Orders are not processed or shipped on Sundays or public holidays.
• Once an order is dispatched, tracking details will be shared (if applicable).

Shipping Timeline

• Domestic orders: Estimated delivery within 4–8 business days after dispatch.
• International orders: Estimated delivery within 10–15 business days, depending on the destination and customs clearance.
• Delivery times may vary due to unforeseen circumstances such as weather, logistics delays, or customs procedures.

Shipping Charges

• Shipping charges (if applicable) are calculated at checkout and are non-refundable.
• Any additional customs duties, taxes, or import charges for international shipments are the responsibility of the customer.

Delivery Guidelines

• Please ensure that the shipping address and contact details are accurate at the time of placing the order.
• We are not responsible for delivery delays caused by incorrect or incomplete address details.
• If a delivery attempt fails due to customer unavailability, re-delivery may be subject to additional charges.

Damaged or Missing Packages

• If the package is received in a damaged condition, please notify us within 24 hours of delivery with clear images or videos.
• Any claims raised after this period may not be accepted.

Lost Shipments

• In rare cases of lost shipments, we will coordinate with the shipping partner to resolve the issue.
• Resolution timelines may vary depending on the courier investigation process.

Customer Support

For shipping-related queries or assistance, please contact:

fabrietys@gmail.com